The Concerned Citizen

::: Deep inside the DC Government :::

911 Dispatcher fails to send appropriate response… Man dies!

According to an exclusive report by Paul Wagner of Fox5 news, early last Sunday morning, D.C. police officers found a man on the street unconscious and not breathing. They radioed for help, telling dispatchers at the 911 center they were beginning CPR. Help was then sent, but it was not what the cops were expecting. Karima Holmes, director of the Office of Unified Communications stated that personnel at the 911 center knew CPR was in progress, but the dispatcher had not refreshed her computer and was unaware that advanced life support was needed until Ambulance 27 arrived on the scene. The patient, identified as 67-year-old Lawrence Brown, was taken to the United Medical Center, where he was pronounced dead. The Concerned Citizen has been advised that what really happened is that the dispatcher in question failed to send the proper response because she ignored the flashing red update button which indicates additional information. Sources also advise that this dispatcher is a close friend of the operations manager, Ms. Bucksell, and was promoted to what’s known as Lead or senior dispatcher without taking any type of promotional exam, usually given before a raise or promotion is considered, based on that friendship. Ms. Holmes, don’t be fooled or led down the wrong path. Remember what we said previously… “Real change always starts from within”.

Filed under: The Watch Desk

Questionable Supervision at DC’s 911 Center?

Yet again, we’ve heard some disturbing allegations from inside sources at the DC Office of Unified Communications (911) advising that some employees are being singled out, harassed, and/or retaliated OUC_Logo2against by a certain Operations Manager who has been described as a very vindictive lady. They say that she manages both police dispatchers and 911 operators but can’t do their jobs herself. Among the host of complaints we’ve received about this woman, the following is most egregious and, if found to be true in any way, calls for her immediate termination.

The following report is disheartening and really resonates with staff here at the Concerned Citizen.

On Monday, January 4th, 2016 at approximately 6:20 p.m., an adjustable desk in the 911 operations center somehow collapsed, crushing the arm of a dispatcher. Several employees of the OUC and the Fire and EMS department witnessed the incident and helped the dispatcher get her arm free. However, we’ve checked, and at the time of this article its been almost 17 days but none of the required on-job injury report forms have been sent to Corvel by any of the employee’s supervisors. Corvel is the agency that handles workers compensation claims for the District of Columbia. Meanwhile the injured employee reported back to 911 on light duty but was told there was no light duty assignments at the OUC and was sent home on forced sick leave. Our inside source advised that the employee’s immediate supervisor is a Ms. Boone, who reports directly to a Ms. Bucksell. Most certainly one or both of these supervisors, who combined make well over 160 thousand of our tax dollars per year according to published records, should have taken care of that paperwork immediately. However, because neither of the two supervisors mentioned above have bothered to complete the required paperwork, the injured employee has been unable to make an appointment to be seen or treated by the recommended orthopedic specialist. That paperwork is what’s needed before Corvel can approve the WC case and subsequent payment of doctors and medical expenses. This certainly seems like another lawsuit in the making, especially if this employee should sustain further or even permanent damage as a result of the delay in receiving the proper specialized orthopedic services needed. If so, the hard earned tax dollars of DC residents will surely be used to foot the bill, which is simply unacceptable.

Here’s is interesting part. The Concerned Citizen has discovered that just a few years ago the injured employee in question, who is Caucasian and from Spain,  filed a EEO case against Ms. Bucksell that involved racial comments and intimidation that began after said employee married a former confidant and love interest of Ms. Bucksell. Now is this Retaliation? Maybe, what do you think? The Concerned Citizen will continue to follow this story and report on it’s outcome.

Mayor Bowser/Director Holmes, change is both internal and external, but real change always starts from within. When are concerned citizens of the District of Columbia going to see Real Change?

Filed under: The Watch Desk

911 Staffing Problems Cause Stress, Fatigue, and Sickness.

The Concerned Citizen received several anonymous calls from employeesouc at the Office of Unified Communications (OUC) better known as DC-911, involving complaints of stress and severe fatigue caused by the agency’s on-going staffing problems on the Fire/EMS side of the operation.

Reliable sources, which also includes some low level supervisory personnel, advise that FEMS Ops. employees… Who does that?  Mayor Bowser !!! – So, why not take a step in the right…   get the full story

Filed under: The Watch Desk

911 Software trips up DC Fire & EMS.

A recent article by Andrew Mollenbeck reported that technical problems with the roll-out of new software, coupled with a lack of training, added confusion to the already embattled DC Fire Department, featured in the recent case of a choking toddler who waited while a paramedic unit sat in the firehouse, just 3 blocks uccaway, un-dispatched. While training is certainly necessary for fire department personnel, the end users of this new software, the Concerned Citizen has learned that there is a more systemic problem that begins at the DC Office of Unified Communications (OUC).

The OUC, better known as DC.911, is the agency responsible for the installation and maintenance of the computer aided dispatch system (CAD) and the technology/software that runs the system and all of its external components, and they have had recurring problems with those systems over the past several years now. Sources inside the agency tell us that, unbeknownst to the public, one or more functions and/or components of the system, which include, telephony, Automatic Vehicle Locator (AVL) and much more, fail or go off line on what seems now to be a daily basis.

The Concerned Citizen wants to know how many more city residents will have to suffer or die before DC.911 finally gets it right. Comment to let the Mayor know what you think.

Filed under: The Watch Desk

Caught on camera…

Norton_Park_jpgAs reported on Roll Call’s blog, an HOH tipster watched in horror Wednesday as D.C. delegate, Eleanor Holmes Norton (77), awkwardly forced her way into a wide-open spot in a carefully controlled corridor of New Jersey Avenue Southeast, between the Longworth and Cannon House Office buildings. The entire episode was caught on camera.

Filed under: The Watch Desk

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